The Ministry of Domestic Trade and Consumer Affairs has officially launched a new online filing platform for the Tribunal for Consumer Claims Malaysia (TTPM). This move is part of the government’s broader digitalization initiative to make consumer redress more efficient, transparent, and accessible to the public.
The new e-Filing system enables consumers to:
- Submit claims online without needing to visit a tribunal office.
- Upload supporting documents digitally.
- Track claim status in real time.
- Attend hearings via video conferencing in selected cases.
As a former President of the Consumer Tribunal, Mr. Nordin Rauf welcomes the implementation, stating that “This step brings the Tribunal in line with modern consumer expectations and judicial accessibility. It simplifies the process, particularly for claimants in rural areas or those with limited mobility.”
The digital system is expected to reduce processing time, minimize paperwork, and improve transparency. However, it also introduces challenges — such as the need for digital literacy and ensuring data protection.
At Nordin Rauf & Co, we continue to assist clients in preparing claims, understanding tribunal procedures, and navigating the new platform. Our goal is to help consumers assert their rights confidently and correctly — online or in person.
If you are a consumer looking to file a claim or a business preparing for a tribunal hearing, get in touch with our team for expert legal guidance.